Marketing Research - Mystery Shop Project - Question, Date and Time Assignments for 12:30 Class

Name

Assigned Question

Assigned Date and Time

Lauren Alexander

Do you have The Secret by Rhonda Byrne?

Monday, April 13th 7:45 a.m. to 12 midnight

Dima Arabi

Where would I find this book? (On a piece of paper, write down this call number to show to the employee):  HQ 1206.L549 1999

Tuesday, April 14th 7:45 a.m. to 12 midnight

Stephanie Baron

Where would I find this book? (On a piece of paper, write down this call number to show to the employee):  PR888.M63 W65 2006

Wednesday, April 15th 7:45 a.m. to 12 midnight

Kristin Bartz

Where would I find this? (On a piece of paper, write down this call number to show to the employee):  PN 1992.77.S688 2006

Thursday, April 16th 7:45 a.m. to 4 p.m. or 8 p.m. to 12 midnight

Dana Bradley

Where are your childrenís books? (If asked for further information, say you want to look through the Dr. Seuss books for an education class.)

Friday, April 17th 7:45 a.m. to 3 p.m.

Lee Bradshaw

Take a book to the front desk and tell the employee that you would like to check it out, but you donít have any ID with you.  Give as much detail as possible about the answer the employee gives you.

Saturday, April 18th 10 a.m. to 3 p.m.

Nancy Byers

Where are your psychology journals? (If asked for further information, say you want to look at the American Journal of Family Therapy. If asked for a date (donít volunteer it!), say you want to look at the early 1980s.)

Sunday, April 19th 12 noon to 12 midnight

Claire Day

Where are your journals? (If asked for further information, say you want to see the cover stories for Advertising Age from 1980, 1990, and 2000.)

Monday, April 13th 7:45 a.m. to 12 midnight

Alexa Dominguez

Do you have Vanishing Act by Jodi Picoult? (In your questionnaire, note whether the employee offered to put a hold on this book for you)

Tuesday, April 14th 7:45 a.m. to 12 midnight

Terrance Evans

Do you have Generation of Vipers?  (In your questionnaire, note whether the employee offered to help you get the book)

Wednesday, April 15th 7:45 a.m. to 12 midnight

Nathan Frantz

I looked on the shelf and canít find this book. (Write on a piece of paper PR4611.A73 B76 2004 and show it to the employee)

Thursday, April 16th 7:45 a.m. to 4 p.m. or 8 p.m. to 12 midnight

Rachel Galyean

Where are your DVDs? (If asked for a title, say youíre looking for On the Waterfront for a class)

Friday, April 17th 7:45 a.m. to 3 p.m.

Jon Grammick

Where are your movies? (If asked for a title, say youíre looking for A Force More Powerful for a class)

Saturday, April 18th 10 a.m. to 3 p.m.

Jay Gutierrez

Do you have a fax machine I can use?

Sunday, April 19th 12 noon to 12 midnight

Brandon Higgins

Can I use money from my printing account to use the copier? (In your questionnaire, note whether the employee suggested using the scanner)

Monday, April 13th 7:45 a.m. to 12 midnight

Sarah Leonard

Whereís a good place to study thatís quiet?

Tuesday, April 14th 7:45 a.m. to 12 midnight

Gavin MacBrien

Where are your DVDs? (If asked for a title, say youíre looking for On the Waterfront for a class)

Wednesday, April 15th 7:45 a.m. to 12 midnight

David McBride

Where would I find this book? (On a piece of paper, write down this call number to show to the employee):  HQ 1206.L549 1999

Thursday, April 16th 7:45 a.m. to 4 p.m. or 8 p.m. to 12 midnight

John Morey

Where would I find this book? (On a piece of paper, write down this call number to show to the employee):  PR888.M63 W65 2006

Friday, April 17th 7:45 a.m. to 3 p.m.

Megumi Nishikawa

Where would I find this? (On a piece of paper, write down this call number to show to the employee):  PN 1992.77.S688 2006

Saturday, April 18th 10 a.m. to 3 p.m.

Jessica Nuttycombe

Where are your childrenís books? (If asked for further information, say you want to look through the Dr. Seuss books for an education class.)

Sunday, April 19th 12 noon to 12 midnight

Kim Peirson

Take a book to the front desk and tell the employee that you would like to check it out, but you donít have any ID with you.  Give as much detail as possible about the answer the employee gives you.

Monday, April 13th 7:45 a.m. to 12 midnight

Matt Pittard

Where are your psychology journals? (If asked for further information, say you want to look at the American Journal of Family Therapy. If asked for a date (donít volunteer it!), say you want to look at the early 1980s.)

Tuesday, April 14th 7:45 a.m. to 12 midnight

Keith Smith

Where are your journals? (If asked for further information, say you want to see the cover stories for Advertising Age from 1980, 1990, and 2000.)

Wednesday, April 15th 7:45 a.m. to 12 midnight

Jared Stern

Do you have Generation of Vipers?  (In your questionnaire, note whether the employee offered to help you get the book)

Thursday, April 16th 7:45 a.m. to 4 p.m. or 8 p.m. to 12 midnight

Zach Van Hook

Where are your movies? (If asked for a title, say youíre looking for A Force More Powerful for a class)

Friday, April 17th 7:45 a.m. to 3 p.m.

Shawn Wagner

Do you have Vanishing Act by Jodi Picoult? (In your questionnaire, note whether the employee offered to put a hold on this book for you)

Saturday, April 18th 10 a.m. to 3 p.m.

Ryan Ward

I looked on the shelf and canít find this book. (Write on a piece of paper PR4611.A73 B76 2004 and show it to the employee)

Sunday, April 19th 12 noon to 12 midnight

Ashley Wilkerson

Do you have The Secret by Rhonda Byrne?

Monday, April 13th 7:45 a.m. to 12 midnight